I get mugged at least once a month.
No I am not attacked in the streets, or yanked off my bike.
Each month my internet/phone and TV supplier mugs me, by adding £4 to my bill, as I decline to pay by direct debit. Paying by direct debit is simply not convenient for me, as more than one person pays the bill that is sent to me each month. I have no desire to pay in full myself, then hassle friends for money as if I was their landlord. Also I consider such policies as discriminating against those who either do not have, or do not want to have a bank account - some 20% of the population. Why is such discrimination legal?
It is hard to think of another service that treats its customers in this way. My corner shop, pub, supermarket, insurance company, take away - even Hackney Council do not pull this stunt.
My response? The bill is always in arrears, and is always paid just before they are about to suspend the service. Fuck 'em!