Unknown to me, at the end of this week I was in rent arrears, to the tune of £41 - less than half a weeks rent.
A phone call or a letter from Hackney Homes would have nudged me into settling the arrears. Instead it has apparently provoked a "Saturday Visit: Rent Arrears Audit" from Hackney Homes. I write apparently because no one knocked at my door - a letter was simply slipped through my letterbox by an anonymous person who signs themselves Credit Control team. Better still an "urgent appointment" has been made for Monday to discuss my arrears - a meeting so urgent again there is no name given as to who I am supposed to see. Let no one be in doubt though that Hackney Homes is in charge of such meetings "You will need to bring proof of identity and proof of address".
I do hope Hackney Homes are not paying Mr or Ms Credit Control Team double time for this Saturday 'service'. I have lived in Hackney for nearly twenty years now, and there has always been consistency from Hackney Council, and its agents like Hackney Homes - they expect far higher standards from their tenants and service users than they ever deliver themselves.