News of the resignation of Carphone Warehouse boss David Ross will be met by cheering across the UK.
Dodgy David has resigned after failing to disclose pledging millions of shares against personal loans. Every consumer has their own personal hate figure - the company that has ripped them off, lied to them and pissed them about the most. For me - and thousands of others - it is Carphone Warehouse.
Back in 2006, I took out a phone contract with them. Despite all their projections, it always worked out as a far higher monthly bill than pay as you go. When my phone was stolen in Thailand, I went to considerable time, trouble and effort to inform Carphone Warehouse in the UK of the theft. I was told to claim on the insurance I had with them on my return to Britain.
A few weeks later, and a different story emerged. The small print apparently said I was only covered if the theft was in the UK (and they wonder why so many people make fraudulent claims about mobile phone thefts!) I took this on the chin, and went in to the store where I originally bought my phone, to get a replacement handset.
Moving on several months, I broke my phone. As soon as I attempted to claim on my insurance, I was told that I had not insured my handset. When I protested, the Carphone Warehouse employee accused me of trying to scam them and I was asked to leave the store. An employee at another store revealed that everyone's favourite mobile phone company had never cancelled the insurance on my first (stolen) phone, and had of course failed to insure the second phone I had bought from them.
I guess my principles preclude me from punching employees (sadly David Ross was not seen on the shop floor during this dispute) and it was perhaps because of my barely controlled anger I then fell victim to a rather subtle Carphone Warehouse fiddle. Regent Street manager Ben Armstrong arranged for a replacement handset free of charge, and offered me a refund on the insurance I had paid out. I left the store on that basis - and of course a week later got a letter from higher up the food chain, withdrawing the financial offer Mr Armstrong had made.
According to a friend who managed one of largest Citizens Advice Bureau in east London, the private company the CAB had most complaints about was Carphone Warehouse. All of those complainants will be cheering today at the downfall of Mr Ross.